Tell us what happened
Email support@calvityai.com with the feature you were using, what you expected, and what happened instead.
- Include your app version, iOS version, and interface language.
- If useful, attach a screenshot with personal information hidden.
- Please do not send passwords, full recordings, or private prayer content unless specifically needed for your request.
Read to Unlock and Screen Time
If your selections are not being limited, open Read to Unlock from your profile and check Screen Time permission, your selected items, the daily start time, and whether the schedule is paused or stopped. Reset Schedule can repair the daily schedule without clearing your selections or reading history.
The timer runs only in the visible, active Read to Unlock reader. Time in the background, on the lock screen, or behind a selection panel does not count. Saved progress resumes within the same daily cycle; a new cycle starts fresh.
Use Pause Blocking or Stop Daily Blocking in Manage Blocking to release your selected apps and websites immediately. If you need help, send your iOS version and the status shown on that screen.
Recordings and generated notes
Check microphone permission in iPhone Settings if recording will not start. Live transcription also uses speech-recognition permission; audio recording can still work without live text.
If processing is interrupted, keep your recording and check your connection before retrying in the app. AI summaries and transcripts may need correction. Tell us the note’s status and error message if the issue continues.
Language and available content
Change the interface language in the app’s profile settings. The website language can be changed from the navigation menu.
A language change does not translate your existing notes. Bible translations, stories, and narration have separate language availability. Brazilian Portuguese stories may use English fallback content.
Accounts, sync, and deletion
Sign in with Apple in the app to connect an account. Use the same Apple account when returning on another supported device, and allow time for syncing over a working connection.
You can request deletion from Profile → Account → Delete account. Deletion removes account data and shared links; file cleanup may finish later. Contact support if you cannot access the app or need help with a data request.
Premium and purchases
At launch, the purchase screen will show the price, billing period, and any trial before you confirm. Use Restore Purchases in the app if an existing Apple purchase is not recognized.
Manage or cancel an Apple subscription in your Apple account’s subscription settings. Deleting the app or your Sermon Pocket account does not cancel an Apple subscription. Purchase and refund requests are handled through Apple.